‘This is something they have asked for, and it will be an essential tool in our Maptek customer service matrix.’ ‘We want customers to be able to easily access information,’ said Stewart Maurer, Director of Global Marketing. Vulcan downloads will also be accessible via the portal. In addition to personal support cases, customers have access to a repository of more than 400 solution articles. A users forum will offer a channel to comment and share information with global peers. The online tool allows customers to track and manage their support cases, search a knowledge base of FAQs, solutions and ‘how-to’ videos, and learn from tips and tricks. Global mining technology company, Maptek, is launching a new customer portal to better serve more than 6500 Vulcan users, in January 2013.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |